RETURN & REPLACEMENT POLICY

At Core Kraftz, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return, replacement, or exchange subject to the following terms and conditions.

1. Return / Replacement Window:

– You can request a return, replacement, or exchange within 3 days of receiving your order.

– Requests made after 3 days from the date of delivery will not be accepted.

2. Eligibility Conditions:

To be eligible for a return, replacement, or exchange:

– The product must be unused and in its original condition.

– Any original tags, labels, or product identification tags must be intact.

– The product must be returned with its original packaging and accessories, wherever applicable.

– The return or replacement request must be raised within 3 days of delivery.

3. Mandatory Unboxing Video for Wrong, Damaged or Defective Products:

If you receive a wrong, damaged, or defective product, a clear unboxing video is mandatory for raising a claim.

The unboxing video must clearly show:

– The unopened package before opening.

– The shipping label.

– The condition of the product immediately after opening.

Any issue related to a wrong, damaged, or defective product must be reported within 5 hours of delivery, along with the unboxing video and clear images.

Please Note: Claims for wrong, damaged, or defective products without a valid unboxing video will not be accepted.

4. Returns / Replacements Will Not Be Accepted If:

– The product has been used, altered, or damaged after delivery.

– Original tags, labels, or packaging are missing.

– Required accessories or product components are missing.

– An unboxing video is not provided for a wrong, damaged, or defective product claim.

– The request is raised after 3 days from delivery.

– The product was purchased using a discount or promo code.

– The product is a customised or made-to-order item.

– The order is an international order.

5. Easy Exchanges:

– The first exchange is free.

– Any additional exchange will be charged ₹150 per exchange.

– Exchange requests must be raised within 3 days of delivery.

– If pickup service is unavailable at your location, you may self-ship the product.

– Eligible self-shipping charges will be reimbursed up to ₹150 as store credit.

– Replacement or exchange products will be shipped after the returned product has been received and inspected.

6. Refund Policy:

Prepaid Orders

– A ₹150 handling fee will be deducted from the refund amount.

– The remaining refund will be credited to the original payment method within 7 working days.

Contact Us:

For any return, replacement, exchange, or refund-related queries, please contact the Core Kraftz customer support team with your order details.

Mail us: info@corekraft.com

Contact: 9073252772